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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，1 k, [( n8 L. C! T
Thank you so much for your great support on us.
) w3 [+ }6 q/ T. T6 ?! OWe have received your order of "XXXXXX".( q V8 n/ Z3 w2 H( J8 o' _! {1 v
We will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?
, n* p1 e2 t3 \If nothing is wrong, we will ship them asap.
8 g7 E- r0 D7 x) Z$ {, b) \$ s, }( FBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。 + D0 _ ]( i% b% l4 F% d
2 A6 U* I* A; h$ A4 J 客户因订购的商品大小不合适导致退货 Dear buyer，1 _2 [( Z% v2 a" U2 ~+ ]1 v8 x/ S; z
Thank you so much for your great support on us.
! I) B2 O1 Z& W6 I, @# c5 ISo sorry for the inconvenience that the swimming suit did not fit you. 6 P) D4 f' \; O" F# d0 q
Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?9 N& K: `1 A$ J3 }" j/ M
Just suggestion, if you insist on returning it back, we will go to thefurtherstep.6 p( g9 b3 F- N8 ?5 C
Waiting for your reply.1 m' T, J3 k2 I1 O
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，' S$ \" g \5 C+ p- M9 u4 x3 O- c+ y
Thank you so much for your great support on us.
4 }1 i$ I2 I; @) g8 v1 u: s/ HWhat a big mistake we made! " ?2 B' _7 {+ e/ s
Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.) s8 H5 ]0 ?( W* ^8 l# e
Waiting for your reply and hope your kind understanding.5 \% f* ]. ^0 h; \. ^# l2 Y. M7 U
Best Regards Seller’s name
3 q6 |# F" ~& Z" v译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.
4 P+ z2 x9 V2 u* H4 `: _0 zUsually it takes about 7-12 days for the item to reach you.3 N) n, H4 u, x6 @! B6 p8 p
Any question, feel free to contact us and we will reach you at the soonest.7 J+ A" `7 k& `6 b, F9 j
Best Regards Seller’s name9 s% i6 k& } n* ?- I* X
译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
; }7 q5 x4 X1 `8 O/ uWe have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback., N% i F# D9 T) N! t4 e) y
Have a nice day!
: m; x0 P* h6 pBest Regards Seller’s name
* j) n. C/ M4 f$ R" j9 }译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！
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发表于 2015-3-4 20:47:24