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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，
; A- p5 l0 r. C, RThank you so much for your great support on us., u# }: ?8 T2 d8 E& x/ |# D6 _
We have received your order of "XXXXXX".& x3 N) K* q q) N. ~) y5 `1 h: I
We will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?4 F! j7 @' x2 G1 L+ l5 ]- a/ F
If nothing is wrong, we will ship them asap.) P- O! H) }7 }9 r3 b; k2 }# H1 t- R
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。
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客户因订购的商品大小不合适导致退货 Dear buyer， B3 W6 u: K& M* f6 L8 W- k& `
Thank you so much for your great support on us.3 J7 @3 L, o2 _6 p8 ?7 u
So sorry for the inconvenience that the swimming suit did not fit you. q- H7 J: l* O" m1 V' E
Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?+ R+ |1 e% X+ w, n, j5 l8 c
Just suggestion, if you insist on returning it back, we will go to thefurtherstep.: K! M0 {: \" G! D1 Y j, S
Waiting for your reply.0 s7 I- _2 Y6 n$ u
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，: G( Q0 d" J, L4 [4 z3 _5 t4 u
Thank you so much for your great support on us.
# X7 ~ D8 b1 a- c3 L6 KWhat a big mistake we made! : Z- ]$ f2 n" Z. k! b+ f" _6 _9 p% e
Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.( F' s$ k# L, I- \+ ]
Waiting for your reply and hope your kind understanding. H0 d. X- U: i; ^: [4 _
Best Regards Seller’s name
% N. W! B( H4 s" U: [. K' _" Y4 [译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.5 P, x6 i" R0 A; Q
Usually it takes about 7-12 days for the item to reach you.# x L+ R1 s3 S* V* q
Any question, feel free to contact us and we will reach you at the soonest.
% k6 V* p" {* W( j pBest Regards Seller’s name) `; U$ q& @ r. c$ M9 V
译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!; K( v( ?- ^) F3 U- _* L/ x2 W& V
We have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.
5 d* s* D2 J; v$ T+ q. |+ J5 LHave a nice day!
4 L& P, W2 V8 F; ]Best Regards Seller’s name, E# K9 l/ o; R; H: O
译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！
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发表于 2015-3-4 20:47:24
