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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，
$ Z( V2 w0 _& f+ M1 ~' sThank you so much for your great support on us.3 S& } `9 I; r" l
We have received your order of "XXXXXX".
2 Q! h$ b) ~# \& ZWe will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?
7 T$ V$ K, G9 G" c8 F! _6 `( qIf nothing is wrong, we will ship them asap.
4 m9 G0 t- T' s3 fBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。 6 i; j+ B }& ?! d9 u; X0 s
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客户因订购的商品大小不合适导致退货 Dear buyer，
( O( n/ ] ^5 K; x' x& Y# JThank you so much for your great support on us.
* ~. y- u4 s# x& Q; d# iSo sorry for the inconvenience that the swimming suit did not fit you. 6 C3 m3 P7 f5 r# f- M
Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?
8 ?! M9 S9 y: o! G* j6 nJust suggestion, if you insist on returning it back, we will go to thefurtherstep.& u+ ]( ^* Y8 E8 o
Waiting for your reply.: u. k" ~& L' h" s# t \
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，2 U0 R# }& S6 s' ?1 c$ C4 Z8 a* N
Thank you so much for your great support on us.% v' J/ z$ V C1 s
What a big mistake we made! 3 p) n' P2 j( L/ M
Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.
) F+ g' ?5 N" V- N. v9 |Waiting for your reply and hope your kind understanding.
& T. K3 [- U5 V/ ^Best Regards Seller’s name
3 g0 I; I' o* H" {译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.! o3 H" n7 Q8 q9 e9 w5 x
Usually it takes about 7-12 days for the item to reach you.% h6 E5 l0 f( A3 R
Any question, feel free to contact us and we will reach you at the soonest., R5 v4 `% }9 `8 } e* ]' w
Best Regards Seller’s name
$ y& t! _$ l& Y0 {译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!/ \3 {3 i% m1 ^6 U3 E
We have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.
- [9 ]. R+ Z9 uHave a nice day!
2 s- B2 \& L# n$ Z8 yBest Regards Seller’s name
1 c4 {8 s$ ?' b译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！
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发表于 2015-3-4 20:47:24