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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，
" u! z* {$ E0 q) Y: H9 RThank you so much for your great support on us., [* l5 O0 H, J) W2 g
We have received your order of "XXXXXX".5 o0 f2 N: m# ^& P- a
We will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?
# g- Q3 F4 `5 m/ A, b2 _0 f% tIf nothing is wrong, we will ship them asap.( o: d5 g8 B3 x
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。 9 O, M* l+ {! {
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客户因订购的商品大小不合适导致退货 Dear buyer，
& e9 ~6 g( @5 AThank you so much for your great support on us.% n( H1 t9 x: V
So sorry for the inconvenience that the swimming suit did not fit you. ' J7 H! t; f3 u- Q* n6 Q! _
Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?/ r; J! B2 _/ Y) }
Just suggestion, if you insist on returning it back, we will go to thefurtherstep.
; v" ?7 J5 W6 J; W; E% f5 z: XWaiting for your reply.
3 V( I- {1 N1 P2 uBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，
: p( j- U: |# X! s. W0 S# mThank you so much for your great support on us.
7 h% i) s- C4 z- N' Q8 X' c. }What a big mistake we made! , O7 m- O4 g$ Q# c
Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.
/ V1 Q' q" v) F9 H6 f# CWaiting for your reply and hope your kind understanding.7 C1 V9 g: ]- g( z' S, |: m
Best Regards Seller’s name g! W( f! g6 c9 ~6 ]; R
译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.
, l) F) _2 [7 B+ N7 F+ ~Usually it takes about 7-12 days for the item to reach you.
* o) i1 Y, u% [$ G$ B, _. f+ JAny question, feel free to contact us and we will reach you at the soonest.2 `7 {$ a o' M
Best Regards Seller’s name
! S/ E% e+ R3 z' o# Q译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!7 H" O) ^+ _! @# T
We have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.; x6 n6 _/ k7 {" ]3 B
Have a nice day!+ K& o# R. V" w5 G5 x
Best Regards Seller’s name8 e( C7 R- n/ v/ m+ \$ R0 g2 @
译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！ 8 B' D4 I' @8 C& I1 x) w
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发表于 2015-3-4 20:47:24
