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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，
& h7 E# v6 A8 X. C1 B+ h* MThank you so much for your great support on us.
% k+ |8 w! n; o4 l& n4 d0 s& {We have received your order of "XXXXXX".
7 d* [/ l$ a7 pWe will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?
+ S8 s$ G" X( E- T; eIf nothing is wrong, we will ship them asap.6 s! t5 s- }5 y" S3 T' Q
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。 4 \; B* }0 g1 i4 A7 y' P
: g- o) c+ O6 R6 P7 l/ M m 客户因订购的商品大小不合适导致退货 Dear buyer，
, ]# h0 E, c I9 r, P: L. A+ a2 ^Thank you so much for your great support on us.
# ?; [) p# ~( \! \So sorry for the inconvenience that the swimming suit did not fit you. " X- e( Z- f8 ]4 ]2 y" P9 ^1 J2 j
Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?
2 a6 a6 R v2 a* C8 q0 O LJust suggestion, if you insist on returning it back, we will go to thefurtherstep.
8 g- G' q+ O& l( t" ?% S u1 fWaiting for your reply.5 v: Z3 F" t- G4 k; w
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，
: i! l7 |: i1 }. S( I$ l% yThank you so much for your great support on us.
0 K0 S+ {) {% g0 J i6 A9 SWhat a big mistake we made!
. i) A) y; q3 F& z3 w" F$ E. QSorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.* e- [0 z7 Q) N) A
Waiting for your reply and hope your kind understanding. |+ n' Z* Y3 h0 C! Y7 J
Best Regards Seller’s name# Q# n) Q6 p; q
译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.
7 @/ a- ?; _' P* r+ NUsually it takes about 7-12 days for the item to reach you.
* R- n* v6 q: S8 q" T1 C8 j: I9 JAny question, feel free to contact us and we will reach you at the soonest.6 m$ @& w" _5 i9 X3 d+ g
Best Regards Seller’s name _/ V0 k7 V" z5 r! Q; `! h: C- X
译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
8 p) o5 k" V4 O$ r+ d3 d1 TWe have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.
( s q7 q/ W& `$ v/ V ~Have a nice day!
) O5 l& m7 w7 l9 L2 f' EBest Regards Seller’s name
! F" Z2 a* ~. `# k8 r, Y4 Z$ r, }译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！
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发表于 2015-3-4 20:47:24