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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，% l3 E; [: S: k8 ^3 a
Thank you so much for your great support on us.
" }( e+ Z2 D" |9 ~( c( j, \We have received your order of "XXXXXX".
- r( @4 B @4 E2 I- t! a3 LWe will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?8 g3 Y) {0 K( E# l% M9 s
If nothing is wrong, we will ship them asap.5 K: B3 W) ^/ [6 x- r. c w3 r
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。
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客户因订购的商品大小不合适导致退货 Dear buyer，9 T+ b! A' S0 @3 E* `$ s4 \
Thank you so much for your great support on us.
( Q& u# e; u$ _' d' A7 J0 b* aSo sorry for the inconvenience that the swimming suit did not fit you. 3 l8 Z7 e, |2 {
Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?( V5 O* W4 y3 h' z8 m
Just suggestion, if you insist on returning it back, we will go to thefurtherstep.# w/ T' Z" ~5 Z1 O3 Z
Waiting for your reply.4 u; z2 ^: o, a9 C% {) ]! T
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，
; Z+ g* M, K9 g& B# F# e# S; rThank you so much for your great support on us.
+ _; W* z. e# h3 ?) J* ]( XWhat a big mistake we made! - ]1 u% g* d! {
Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.
2 O! u- w1 g, U; F* GWaiting for your reply and hope your kind understanding.
5 e- I1 T) y( M3 h8 iBest Regards Seller’s name5 c/ {' V! g' ]; ?& y5 c7 z1 k4 k
译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.3 z, e d* v, l O
Usually it takes about 7-12 days for the item to reach you.. q5 f9 v% ^; J$ V% O
Any question, feel free to contact us and we will reach you at the soonest.
; [# d6 [5 u; O8 h; r2 A8 PBest Regards Seller’s name
, Y5 O/ Z) w' i, b译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
: o2 m' i. I# D7 W$ U( T7 CWe have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.% j+ F4 b3 {- I4 M" \
Have a nice day!$ N5 } S2 ^1 n& C& a
Best Regards Seller’s name
7 A$ T e; j+ H3 a* M0 Q译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！ : }6 P' ~; Z' r4 m
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发表于 2015-3-4 20:47:24