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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，, c& R: g' c. F {; j
Thank you so much for your great support on us.
; j; d& q" U6 B3 A6 t, J/ NWe have received your order of "XXXXXX".4 u, o( T E' m! {
We will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?
3 n4 b8 N6 E/ g- i( z. l) qIf nothing is wrong, we will ship them asap.
2 W6 n: S+ X' M( G1 [$ SBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。 ' w2 |: O4 H7 X1 A$ L6 \9 w
6 v @) t* B8 ` ~ 客户因订购的商品大小不合适导致退货 Dear buyer，
) b$ }8 r! x T2 |9 VThank you so much for your great support on us.1 M5 s6 P) w# A
So sorry for the inconvenience that the swimming suit did not fit you. a, q& b! v0 m/ O
Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?
2 i/ R! [% L% R5 PJust suggestion, if you insist on returning it back, we will go to thefurtherstep., r7 _0 s4 ~" i/ z
Waiting for your reply.
' N H0 F4 s. e g/ b5 Z9 r+ { JBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，
4 Z( S5 _5 u- H9 H! F( s$ p' k5 j8 |Thank you so much for your great support on us.) E# f5 m* |7 p( Y; i
What a big mistake we made! 3 A2 S7 q$ p3 I7 g7 _) I
Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund." }# o$ x$ l0 d8 V
Waiting for your reply and hope your kind understanding.( M& x$ c# S$ U% Z
Best Regards Seller’s name4 {! |% i7 K5 M* G: z; y
译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.0 }6 a% {4 |7 o. i$ b/ F* {
Usually it takes about 7-12 days for the item to reach you.5 t8 F6 i9 e! ?
Any question, feel free to contact us and we will reach you at the soonest.
x9 @9 G- M( ` G) I3 iBest Regards Seller’s name( m* e" q' M2 c* j
译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!' X1 ?- Q! Y3 }
We have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.( u( ]9 j8 n# V- `! Y* n
Have a nice day!# x4 _; b$ u/ q( Y7 Z* ?+ t" l4 e
Best Regards Seller’s name4 V3 K( M; E" e( E8 b" G5 C1 e
译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！
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发表于 2015-3-4 20:47:24