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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，
7 E% N& H& Z9 ?& h( I9 eThank you so much for your great support on us.
& }+ O' ?- k) p5 A) oWe have received your order of "XXXXXX".
: y! M0 K! _) j9 _ U( CWe will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?
1 e: N. m' i" Z1 b# |3 }8 ~. NIf nothing is wrong, we will ship them asap.
% _6 E1 |1 U+ Y1 MBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。 , _7 d9 }4 a' ?8 l. e" m
. r4 S4 U, y/ n! w; _$ [ 客户因订购的商品大小不合适导致退货 Dear buyer，
5 M' k- r$ @, M7 l- FThank you so much for your great support on us.) J3 c$ M0 R8 B+ i) L
So sorry for the inconvenience that the swimming suit did not fit you. - A% o2 ^3 J" l1 s3 z
Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?+ r1 D8 [! C( G0 W3 |: L# N7 Q
Just suggestion, if you insist on returning it back, we will go to thefurtherstep.$ l, Y3 S3 u( h# G) l, R( Y% z
Waiting for your reply.
/ j! J6 q! I; D4 RBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，
9 x" K3 v) \! U# u& i7 yThank you so much for your great support on us.
8 R# U) @# B" RWhat a big mistake we made!
* ]/ n3 n9 N7 q H+ c8 USorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.
8 j( F+ B* N- T+ c% GWaiting for your reply and hope your kind understanding." n- }" l. t9 y( C- e7 y
Best Regards Seller’s name
: j4 K1 f* g+ y! ]' q# N T9 T4 `' b译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.3 z7 m7 |. k& H" i% b4 m$ P9 ?
Usually it takes about 7-12 days for the item to reach you./ H6 `' }; [3 h+ R, w
Any question, feel free to contact us and we will reach you at the soonest.
/ Y. e' }, p3 q, t5 ^2 `8 ?Best Regards Seller’s name
# x6 Q5 N% }* ]. x8 @译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!! G( \$ d# H7 R
We have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.3 R( o) f( g& {) V3 H- _" Y& x
Have a nice day!
$ B( J5 y6 ?) ^5 x: C3 P- @. mBest Regards Seller’s name
3 Z5 B3 ~! Y& O译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！
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发表于 2015-3-4 20:47:24
