|
看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，
+ v5 s" H9 x7 h0 A% ^5 _) eThank you so much for your great support on us.
! k1 v Q7 {! ?+ @We have received your order of "XXXXXX".
/ m: M4 v2 A% m9 u. @: [We will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?* E9 M* q( c: { y& J4 U g
If nothing is wrong, we will ship them asap.
d$ D1 l" Y2 t9 _" v! XBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。 8 }' g2 b, S3 ?2 `) {
' D! u+ s. ?9 X( c; P, G
客户因订购的商品大小不合适导致退货 Dear buyer，
. z* i6 O& |& e* \* t' ?Thank you so much for your great support on us.: t* G- \, |6 u( {
So sorry for the inconvenience that the swimming suit did not fit you.
8 j. j1 G ^" F0 W) o4 `Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?5 M2 q% ]; H' h! l
Just suggestion, if you insist on returning it back, we will go to thefurtherstep.
; c0 g7 b. g; ]: I, U4 xWaiting for your reply.
) c& P3 \5 L! L( T* GBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，
T+ ~3 t0 Y$ Q3 U8 Q. [Thank you so much for your great support on us.
4 y5 V9 Q) Z E4 z) P! S5 S( x. S8 eWhat a big mistake we made! / ?/ K+ \+ n- a8 s( Q
Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.
# ~9 a8 G% K6 K( v" PWaiting for your reply and hope your kind understanding.
) ~1 S8 u$ \' k. x* uBest Regards Seller’s name
( I$ r5 c2 q2 N# p. f' ~译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.3 u; B B, G& a9 J
Usually it takes about 7-12 days for the item to reach you.
( M' E& v, o, E1 L; G oAny question, feel free to contact us and we will reach you at the soonest.$ f: {: B: I' J4 Y6 r( v
Best Regards Seller’s name
5 H* u5 U# @# m- J译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!: i, V' W$ _4 @9 X
We have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.
- I5 B; k2 ? ~1 C- z THave a nice day!
t- E. u) ~8 R/ Q! `: \6 ?Best Regards Seller’s name
) U+ x& Z/ W) i6 n1 T7 ~译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！ , X: B: q$ o9 I4 X
| 
发表于 2015-3-4 20:47:24