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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，
: F2 ~! F$ o% A3 I* M; `; pThank you so much for your great support on us.
, k2 h1 z% E( dWe have received your order of "XXXXXX".( X) C9 b( M. m1 Z
We will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?: k, Z: O0 i8 s" n& W% R
If nothing is wrong, we will ship them asap.
k1 \$ j8 c! g' h' O* u9 YBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。
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客户因订购的商品大小不合适导致退货 Dear buyer，
4 ]; t- @: K' `" ]8 s! a6 |' x8 RThank you so much for your great support on us.
# _) P1 B3 N& c: gSo sorry for the inconvenience that the swimming suit did not fit you. 0 W6 }' {! q) i
Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?
/ R1 Q7 [( D nJust suggestion, if you insist on returning it back, we will go to thefurtherstep.
& X* Q4 ~1 \# Q% _. M+ M! uWaiting for your reply.' k2 y! v5 ?- Z3 [- q. u
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，4 s. b, ^/ ?5 O, `
Thank you so much for your great support on us.6 g% B/ l3 Q- q! q* a, Y2 n2 P" i% ]
What a big mistake we made!
* w1 \9 x8 M2 n8 `5 f+ m# S* JSorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.
% m3 P9 R$ B4 J* ^$ U7 ]* Y7 l; DWaiting for your reply and hope your kind understanding.
( v: ]. L. h9 P+ _" \$ N) ~Best Regards Seller’s name G& z) v0 S1 \; a W. s
译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.
* s7 e. [) V/ G. \! ?. xUsually it takes about 7-12 days for the item to reach you.
9 Y& R4 L( ^ z# t( }Any question, feel free to contact us and we will reach you at the soonest.. D4 c, S, |: M! J
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译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
8 T" S7 v. T% k# P5 dWe have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.
7 g" o7 i4 M6 QHave a nice day!* g# j" \5 K. f! n# R
Best Regards Seller’s name
1 R* L% @! b$ e1 }9 y7 P译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！
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发表于 2015-3-4 20:47:24
