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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，* {9 n3 W5 c& V' i' E" O
Thank you so much for your great support on us.: @6 m% j- C# p2 W, V" r" b
We have received your order of "XXXXXX".
! ?+ i, ]2 c+ g3 b" `; }5 @We will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?
" |8 e! W" s" b& j1 Z7 }/ aIf nothing is wrong, we will ship them asap.
/ A R1 j& B$ ?! o* [8 ~; SBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。
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客户因订购的商品大小不合适导致退货 Dear buyer，
# j$ q- l/ s, oThank you so much for your great support on us.( B0 ]7 P2 j( z6 V
So sorry for the inconvenience that the swimming suit did not fit you. . N9 f; S$ d, t. X; E2 x
Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?
/ u2 P, G+ j. E$ m6 ?Just suggestion, if you insist on returning it back, we will go to thefurtherstep.
+ {3 {8 a0 e# G/ HWaiting for your reply.
) K% B! o. Z: C/ U, m8 z( p$ W: `Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，) t4 b2 L' j {
Thank you so much for your great support on us.% V$ b; m* ^5 q; Z# J; Z
What a big mistake we made! 1 S' `# Y ^( w( r0 |
Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.( ]4 x8 `! Q# z" e! t5 a
Waiting for your reply and hope your kind understanding.' M, v( S: J7 R) _7 b5 z
Best Regards Seller’s name
0 P6 r9 r5 `! h+ N. I译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.
8 {; w c# }! T3 @$ ^* a# \6 ~Usually it takes about 7-12 days for the item to reach you.
* K& J, ?5 Z; N }Any question, feel free to contact us and we will reach you at the soonest.6 c) |& D+ n H. m5 Z3 m' l8 R& d
Best Regards Seller’s name9 \0 d, q, G& u) M; T
译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
- x* D: q: N/ xWe have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.
2 S8 I% ?' L: _* nHave a nice day!! c+ Y1 g6 H. O: i! O
Best Regards Seller’s name; u! ^. j: j1 G" c! G8 V0 e
译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！
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发表于 2015-3-4 20:47:24
