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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer， B1 ]- D' t+ L+ O
Thank you so much for your great support on us.2 A* L2 m, Y2 ^6 L( c. r! @! [
We have received your order of "XXXXXX".
: o* T1 B- @8 k$ T; gWe will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?5 G0 r$ A: B/ l5 v- D
If nothing is wrong, we will ship them asap.
- j# ?$ ]+ m6 w/ TBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。 7 p* c0 W8 A8 k8 a' X6 E: G
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客户因订购的商品大小不合适导致退货 Dear buyer，8 o" k4 L, z# Y3 y' D- N
Thank you so much for your great support on us.
% i. q: g2 s/ `% kSo sorry for the inconvenience that the swimming suit did not fit you.
$ H6 x( K( ^% Q, }, i$ zWill it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?; h( D/ j4 m" G1 N. o( H {
Just suggestion, if you insist on returning it back, we will go to thefurtherstep.2 g9 E8 D2 F$ z6 H9 Q6 I6 K- e
Waiting for your reply., }) L, O; D4 |* q( A' F
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，# w1 b- Q/ f: {. @+ k8 }! i
Thank you so much for your great support on us.
9 F f/ z& x* L# n& g$ _What a big mistake we made! / r z$ M, H7 F* R) {
Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund./ T& u3 F. z# D2 H& l$ g+ Q
Waiting for your reply and hope your kind understanding.! Y; I( w0 Y# R9 |' i4 T
Best Regards Seller’s name
# o1 _. r/ W2 j; Y# `译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.' m0 ]- @: N+ c. W! V G' R) i
Usually it takes about 7-12 days for the item to reach you., c! S2 ^9 H, }
Any question, feel free to contact us and we will reach you at the soonest.
# w, M& q, @; X1 N7 D) xBest Regards Seller’s name
, z" B) E& ?, r7 O2 i译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
. d7 f6 V" l7 Y: o7 {5 VWe have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.
$ A/ h# h/ i" K0 i6 r: [Have a nice day!
0 y" ~7 J6 q' p4 s+ ?Best Regards Seller’s name
O: v7 _' C8 F译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！ 9 f4 @/ e+ Q+ ^7 u8 @; {9 P8 a
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发表于 2015-3-4 20:47:24
