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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，0 O& C5 `+ V5 B) b
Thank you so much for your great support on us.5 ^9 s6 ~8 g& m1 ~5 K- r* @
We have received your order of "XXXXXX".
; [- c3 W/ s2 v4 y; d" ^: b# t; z5 SWe will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?
' Y' Z$ i6 f, zIf nothing is wrong, we will ship them asap.
& s! o2 U& E8 i1 W3 \* Y: GBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。
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客户因订购的商品大小不合适导致退货 Dear buyer，* D9 g ~+ r) j" C6 M
Thank you so much for your great support on us.
# m& ~" v# C/ nSo sorry for the inconvenience that the swimming suit did not fit you.
k" ]9 Q0 l4 K( m0 N. ^Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?# _. D7 }1 O! _" j) k1 A$ P
Just suggestion, if you insist on returning it back, we will go to thefurtherstep.
" K8 z2 H* `$ T$ e& EWaiting for your reply.% \ Q8 |" y( r+ R
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，2 |' B, @$ z- l, e6 y& [
Thank you so much for your great support on us.
0 @+ r1 X2 [$ c0 b: ]What a big mistake we made! 0 m% i% R1 P% t# s4 Y: e9 f$ f, X! Z
Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.
9 @; A9 h) B' G) X/ wWaiting for your reply and hope your kind understanding." ~ Q8 q& }8 v! v& S
Best Regards Seller’s name" ^' I9 o2 M1 |: k
译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.; ~6 g4 M* F+ O, t/ c
Usually it takes about 7-12 days for the item to reach you.
: l5 B8 [# |/ h3 h4 ^/ Y% CAny question, feel free to contact us and we will reach you at the soonest.7 |. D: l9 Z( R$ T0 J5 `
Best Regards Seller’s name
; R1 X% H$ l, R7 D# A译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
b" @! S8 ` J: U0 T% N# LWe have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.* N, O/ p6 a: I. I5 ~0 c/ M
Have a nice day!" G0 a F$ A: t1 W& W
Best Regards Seller’s name* _5 [2 A5 B! N' R7 R$ C
译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！ " p' o- E& m( n) T) }' @- s
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发表于 2015-3-4 20:47:24