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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，
0 c4 U# `! v IThank you so much for your great support on us.
# s% x \3 w( t4 @We have received your order of "XXXXXX".# J, u% s+ d5 ~ p- C& V* }7 C
We will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?
7 h$ S" G4 u! {! A ]- z1 Y2 V: B6 j# xIf nothing is wrong, we will ship them asap.
4 n# ]: p( |1 R9 A4 uBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。
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客户因订购的商品大小不合适导致退货 Dear buyer，
; g: c3 ]) l( q/ ]$ c4 J( NThank you so much for your great support on us.8 U0 _% ]# t0 ^
So sorry for the inconvenience that the swimming suit did not fit you.
+ ?% M( i m, iWill it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?5 `9 \+ G. N9 f" _ V
Just suggestion, if you insist on returning it back, we will go to thefurtherstep.
! p* C: j3 O3 j! Q, U7 f# FWaiting for your reply.
9 E5 p, O/ } v5 XBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，; }/ F" H4 G1 o' u* A
Thank you so much for your great support on us.: l, ]( ?* z4 |
What a big mistake we made! 2 e! f1 |+ d( J2 ^8 z# M/ p
Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.
& y+ M3 p; q* ^0 }+ P5 CWaiting for your reply and hope your kind understanding.
* V! O$ ~1 a8 B5 [8 f5 xBest Regards Seller’s name
) \. \: ~% B9 P8 X- w译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.$ } Z5 y( D+ J' z7 s6 d# g
Usually it takes about 7-12 days for the item to reach you.
- S, D5 P( q& j' T2 I. iAny question, feel free to contact us and we will reach you at the soonest.
+ o. D" }) _, f/ l" ]Best Regards Seller’s name
- U' A# [4 R* Z8 l+ ]% M+ |4 Y, ~0 s译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
+ d: H0 ^' G1 `; k5 A7 WWe have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.
7 c y ~% ]% ^0 b5 j+ r: mHave a nice day!1 `, ?7 n6 ~" k+ n* x' g9 W( x
Best Regards Seller’s name
( h& q, E$ ~% @( S+ N7 ~$ N译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！ , ]$ A" A0 a) C* W( u- b3 h
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发表于 2015-3-4 20:47:24