请教下这个银行对账单和电话账单要怎么弄呢

SeaBlue

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刚人工审核，可是身份证上的地址跟现在的地址不一样，所以要我提供电话对账单和银行账单，可是电话账单和银行对账单上根本不显示地址和名字，这个要怎么弄呢？要怎么提交呢？